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QUESTIONS

General
Introduction
Everyone knows the typical kind of mystery box - you order a physical box to your home and only then, after a long wait, you can unbox a few items from it. What we have here, is an online version of mystery boxes - this means that now you do not have to wait for a package to start unboxing, instead you can do it right away with just one click! Our main priority is to offer our users a safe and exciting unboxing experience, and this is what MysteryOpening is all about.
How does it work
You can find our wide selection of mystery boxes from different categories and price ranges. After you have added the balance to your account, you can start opening these boxes instantly online. Click on your preferred box and scroll down to see all the items that this box contains. When opening a box, you will receive one of the items randomly from the list below. After opening you can choose whether you sell the item back and receive money for it or keep the item. All the kept items can be found in your inventory, and from your inventory you can sell/order/withdraw your items.
Which products will I recieve?
Each mystery box contains different prizes (which are shown under the box) and the prize which you’ll unbox is selected randomly using our provably fair system. The result of each opening can be verified by visiting your profile’s history tab and clicking on the unboxed item.
Are all your branded products authentic?
Yes! All of our branded products are 100% authentic and most of the time verified by 3rd party companies like StockX and Amazon.
I have heard these types of “mystery box” sites are a scam?
Unfortunately, there are a lot of mystery box websites out there that are only interested in making a quick buck and won’t care about their customers. Our site has been up and running since 2019, and through all these years we have kept an eye on the other sites in our niche and listened to our customers to continuously improve our site for the better. We are here to offer our clients a fun and safe unboxing experience for a long time, and that can only be achieved by staying honest and legit - which is our priority. Before using any of the sites that are unfamiliar to you, make sure to do your own research first.
My Account
Where can I find my inventory?
Click on the bag icon at the top right corner, next to the avatar.
Battles
How does the battle game mode work?
To create a battle you have to select your preferred mystery boxes (1-20) and choose how many players the battle contains (2-4). After creating the battle you can either wait for other players to join or you can call bots as other participants. Once all the people/bots have joined the unboxing starts. Winner will be the one whose unboxed value is the highest at the end of the battle (if the battle is played in normal mode), and will receive all the prizes unboxed by every participant to their inventory.
What happens in the case of tie in battle gamemode?
In case of a tie at the end of a battle, the winner will be chosen randomly with each tied player having equal winning chances.
What are the different battle modes?
Above was mentioned how the ‘normal’ battle mode works, but we have also added different battle modes for you to mix things up: Joker mode: player whose unboxed value is the lowest at the end of the battle wins all. 2vs2 mode: you can team up with another player against 2 players. Wins the pair whose combined unboxed value in the end is the highest. The winning pair’s profit will be split equally and put instantly into both account's balances (so with this mode you won’t receive items to your inventory). You can also play 2v2 in Joker mode.
Deposits
What are the available deposit methods?
You can see all the available deposit methods when clicking on ‘’DEPOSIT’’ at the top.
How do I enter a gift card code?
Go to ‘’Deposits’’ and from there click on G2A/Kinguin payment option, and there at the bottom you can see the code input.
What to do if I have a problem with my deposit?
If you have any problems with your deposit, please contact us via email: support@mysteryopening.com.
Orders/Delivery
How can I orders my items?
Open your account inventory, select all the products you would like to order and click ‘’WITHDRAW’’ at the bottom.
Where can the items be delivered and how much does it cost?
We deliver goods all over the world. In some rare cases, the delivery of certain products might not be possible, but these cases will be handled in cooperation with the client - we will always find a solution. The shipping is free.
Can I track my ordered items?
Once your items have been shipped, we will send the tracking link to your email. Notice: If you have not received your tracking link although your order status says ‘’Shipped’’, please contact us via email: support@mysteryopening.com.
How long does the delivery of my order take?
Delivery time highly depends on your location, but the most common delivery time is 7-12 days. We are always doing our best to send your items with the fastest delivery method available. Notice: We are not responsible for the delivering service.
Withdrawals
What are the withdrawals and how can I withdraw?
When withdrawing your prizes, you have 2 options: order items to your address or withdraw them in crypto. Either way, select the items that you would like to withdraw/order and then continue by clicking on ‘’WITHDRAW’’. After that, you can simply follow the on-page instructions.
What are the requirements for withdrawing in crypto?
Currently, we are only offering withdrawals in LTC, and the minimum withdrawal amount is $5.00.
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