TERMS & CONDITIONS
Welcome to MysteryOpening!
Thank you for choosing our services. These Terms and Conditions contain important information regarding your use of the MysteryOpening website, so please read them carefully. By using our services, you are agreeing to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue your use of our website.
1. INTRODUCTION
1.1 Agreement to Terms
By accessing or using any part of the MysteryOpening website ("the Website"), you automatically agree to these Terms and Conditions, our Privacy Policy, as well as the terms and conditions of any promotional activities, bonuses, or special offers. Collectively, these are referred to as the "Terms." Please read these Terms carefully. If you do not agree with any part of these Terms, we urge you to stop using our services. Continued use of the website is confirmation of Your agreement to the Terms.
2. GENERAL TERMS AND CONDITIONS
2.1 Parties to the Agreement
The MysteryOpening website is owned and operated by MysteryOpening. References to "us", "our", "we", or "Company" in these Terms refer to MysteryOpening.
3. ALTERATION OF CONTRACT
3.1 Modifications to Terms
We reserve the right to add, edit, or remove any part of these Terms for various reasons, including legal compliance, commercial considerations, or customer service improvements. The most current version of these Terms can always be found on our website. We will inform users of any changes by posting a new version of the Terms. It is your responsibility to review these Terms regularly. If you disagree with any changes, please stop using the website. Continued use of the website after the revised Terms take effect implies your acceptance of these changes.
4. LEGAL REQUIREMENTS
4.1 Age Restrictions
To use our services, you must be at least 18 years old or have reached the age of majority in your jurisdiction ("Valid Age"). Using our services while underage is a violation of these Terms. To ensure compliance with this requirement, we may request documentary proof of your age at any time. Failure to provide proof of age may result in the termination of your account without a refund for any amounts spent on mystery boxes.
4.2 Legal Compliance
We do not intend to offer our services to individuals in violation of their local laws. You agree to use our services in compliance with all applicable laws, rules, and regulations in your jurisdiction. We bear no responsibility for any illegal or unauthorized use of our services.
4.3 Taxes
You are responsible for any taxes and fees associated with products won through our website. If your local authorities require taxation of your winnings, you must report them accordingly.
5. RULES OF RECEIPT OF GOODS
5.1 Mystery Box Selection
You can choose from various categories of mystery boxes available on our website.
5.2 Payment for Mystery Boxes
The user agrees that he pays only for a mystery box, which allows you to win the particular item in different price categories determined in a random selection.
5.3 Price Variation
The user agrees and takes into account that the price of a mystery box may exceed the value of the winning item, as well as be lower than the cost of the purchased box.
5.4 Customer Support
For any inquiries about purchasing, receiving goods, or any other problem, please contact our customer support at support@mysteryopening.com.
5.5 Risk Acknowledgment
Any violation of the Terms may result in suspension of the account and forfeiture of any won items or active balance. We suspend the account and invalidate all the operations that were carried out by a person who has not attained the age of majority and we refuse to issue won items without a refund. We do not refund the money spent on a mystery box under any circumstances and do not exchange products. We are not liable if the mystery box cost was significantly higher than the value of the won item. We reserve the right to suspend the account and refuse to issue won items or balance to the user partaken in any suspicious or harmful activities to the website. Only one account per person is allowed on our website. Violation of this rule may lead to account suspension and forfeiture of any active balance.
6. OTHER PROHIBITED ACTIONS
6.1 Respectful Communication
Offensive communication with employees or other players, including profanity, belittling, or threats, is strictly prohibited.
6.2 Website Integrity
You are prohibited from tampering with, modifying, or altering any information on the website. Any action that disrupts the website's performance is strictly forbidden, including the use and distribution of viruses, malware, and scripts. Mass mailing (spam) and use of any automated software is also prohibited.
6.3 Reproduction and Use
Reproducing or copying website content without our prior permission is prohibited. You agree to use the website for entertainment purposes only.
6.4 Unauthorized Access
Unauthorized access to the website, its servers, or associated computers is not allowed. If we suspect You of hacking attempts or bypassing the security system, we will be forced to immediately suspend Your account, report this incident to authorities, as well as to provide them with Your personal information.
6.5 Technical Failures
We are not responsible for any damages or losses resulting from technical failures, including viruses or malware infection, when using the website or following posted links. Any unreported use or abuse of glitches/bugs found on the website will lead to account suspension and forfeiture of any active balance.
7. CHANGES ON THE WEBSITE
7.1 Service Changes
We reserve the right to make changes to any service hosted on our website at any time.
8. SYSTEM FAILURE
8.1 Issue Resolution
We will make every effort to correct any issues with the mystery boxes if they occur. The company is not liable for faults and malfunctions in equipment used by You, and also for any interruptions to Your Internet service provider.
9. DRAWBACKS AND DEFECTS
9.1 Issue Resolution
During using the services of the website You may encounter circumstances in which Your won items will not be received. In this case, we will make every effort to resolve this situation and try as soon as possible to resolve Your problem. The maximum term of consideration of the defect/error is 45 working days.
10. EXCLUSION OF OUR LIABILITY
10.1 Use at Your Own Risk
You agree that the use of this website is at your own risk.
10.2 No Additional Guarantees
Services on the site are provided in accordance with these Terms and they are fully adjustable. The company does not provide additional guarantees or promises regarding the Web site or hosted it services.
10.3 Limitation of Liability
We are not responsible for any damages or losses, including data loss, damage to reputation, or lost income. We bear no responsibility for the content of external websites linked from our site.
11. INFRINGEMENT OF CONDITIONS
11.1 Costs and Expenses
You agree to compensate us for any costs, claims, and expenses, including legal fees, resulting from your breach of these Terms.
11.2 Company Interests
You agree to defend and reimburse any losses incurred by the Company (including its employees and management) in consequence of:
Your breach of these Terms
Violation by You of law or the rights of third parties
Unauthorized use of identity to access the website
The adoption of the winnings received by such a violation
11.3 Company's Rights
In the event of a breach of these Terms, we have the right to:
Send you a violation warning with a request to cease such activity
Restrict your access to the website and/or suspend the account
To deduct the amount spent on the mystery boxes, and also to keep the gained goods and active balance due to any breach by You of the Terms of the website
12. INTELLECTUAL PROPERTY RIGHTS
12.1 Copyright and Intellectual Property
The website's contents are governed by copyright law and other intellectual property rights. All material available for download on the Website may only be downloaded to a single personal computer and/or printed solely for personal, non-commercial use.
12.2 Ownership of Intellectual Property
All Intellectual Property Rights on the website are owned by us and may not be reproduced without our prior written consent. We reserve all rights and interests in our Intellectual Property Rights. In these Terms, 'Intellectual Property Rights' means patents, database rights, copyright, domain names, design rights (whether registered or unregistered) and/or other similar rights, together with the right to apply for the protection of any such rights.
13. YOUR PERSONAL DATA
13.1 Data Protection
We will take necessary measures to ensure the proper and secure storage of user-provided personal information. Your information is stored on our servers and will be processed in accordance with our Privacy Policy.
14. PAYMENTS PROCESSING
14.1 Third-Party Payment Providers
All payment processing is handled by third-party payment service providers. We are not responsible for any errors or issues with these service providers. All the deposits will be converted to website credits and are not equivalent to real money.
15. INTERNET COOKIES
15.1 Cookie Usage
Cookies are essential for the proper functioning of our website, making visits more convenient and efficient. Managing cookies is explained at www.aboutcookies.org. Disabling or deleting cookies may limit your access to certain features and sections of the website.
16. COMPLAINTS AND NOTIFICATIONS
16.1 Contacting Customer Support
If you have any complaints or grievances regarding the website's operation, please promptly contact our customer support through your preferred method.
16.2 Dispute Resolution
You agree that information on our servers is the final and decisive evidence in determining the outcome of any disputes.
16.3 Random Number Generator
You accept that the outcomes of unboxing are determined by our random number generator. In case of discrepancies in balance display, the server's records are considered accurate and final.
17. FREE-TO-PLAY OPTION
17.1 No Deposit Required
We are a free-to-play website. You may use free bonuses or demo mode to play any of our games. You do not need to deposit to open any mystery boxes. We allow you to get welcome bonuses, open a free mystery box every day, and participate in giveaways. With these credits, you are able to open all the mystery boxes and play for free with the exact same fairness as any player who chooses to deposit. We may require you to verify your documents to ensure that you are a real user, and not a robot.
18. FORCE MAJEURE CIRCUMSTANCES
18.1 Unforeseen Events
In the event of force majeure circumstances, we are not liable for any failure or delay in performing our obligations. Force majeure circumstances include war, civil unrest, natural disasters, public communications failures, DDOS attacks, and industrial disputes. During force majeure, our obligations will be suspended. The company will do everything possible and use all available resources to find ways in which we could fulfill the obligations despite the Force majeure.
19. REPUDIATION
19.1 Waiver
The inability to enforce any part of these Terms or exercise any legal remedy shall not constitute a waiver of such rights, and you must still comply with the obligations in these Terms. Our disclaimers are legally binding only when formalized and communicated in writing.
20. SEVERABILITY
20.1 Separability
If any provision of these Terms becomes unenforceable, that provision will be separated from the rest, and the remaining provisions will remain valid and enforceable. We may modify the unenforceable provision to align with applicable legal demands.
21. REFUNDS
21.1 No Refunds
All sales are final. Once a deposit is completed, we do not provide refunds for payments.
22. JURISDICTION
22.1 Governing Law
These Terms are interpreted and governed by the laws of Estonia. By using our services, you implicitly agree to the exclusive jurisdiction of Estonian courts to resolve claims and disputes related to these Terms or your use of our services in any way.
